{"id":5966,"date":"2022-11-30T11:24:18","date_gmt":"2022-11-30T10:24:18","guid":{"rendered":"https:\/\/mbedenmark.dk\/?page_id=5966"},"modified":"2023-11-16T18:02:24","modified_gmt":"2023-11-16T17:02:24","slug":"webshop-faq","status":"publish","type":"page","link":"https:\/\/mbedenmark.dk\/en\/webshop-faq\/","title":{"rendered":"Webshop FAQ"},"content":{"rendered":"<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-image alignfull uagb-block-079ccfbd main_baner\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\"><div class=\"wp-block-uagb-advanced-heading uagb-block-0a39b072\"><h1 class=\"uagb-heading-text\">Webshop FAQs<\/h1><div class=\"uagb-separator\"><\/div><p class=\"uagb-desc-text\">IS YOUR PARCEL WEIGHING LESS THAN 25KG AND PRE-PACKED?<br> WHY DON\u2019T YOU GIVE A TRY TO OUR USER FRIENDLY ONLINE SHIPPING-SERVICE?<\/p><\/div>\n\n<a href=\"\/en\/shipping\/shipping-online\/\" class=\"btn btn_red btn_enquiry\"><i class=\"fas fa-box\"><\/i>  SEND A PACKAGE<\/a><\/div><\/section><div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-eba62975 uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/webshop-faq\\\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is MBE Online Shipping Service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For sending any pre-packaged shipments, MBE Denmark offers you two options. One via a personalised service from Our Office in \\u00d8sterbrogade and the second through MBE <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/shipping\\\/shipping-online\\\/\\\">Online Shipping-Service<\\\/a>.\\u00a0<br>The online version of the service is available round the clock throughout the year. Once you book your order, then you can print and attach the label (and export documents if needed) and drop it off to any of your nearest drop off locations (UPS \\\/ DHL Service Points).\"}},{\"@type\":\"Question\",\"name\":\"Where can I send from?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Everywhere in Denmark, be aware of your nearest <a href=\\\"https:\\\/\\\/www.ups.com\\\/dropoff?loc=en_DK\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener nofollow\\\">UPS<\\\/a> or <a href=\\\"https:\\\/\\\/mydhl.express.dhl\\\/dk\\\/en\\\/locator.html\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener nofollow\\\">DHL<\\\/a> service point.<br>Not Faroe Island nor Greenland.\"}},{\"@type\":\"Question\",\"name\":\"Where can I send to?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Almost everywhere. If you don\\u2019t get a rate for the country and or postcode you\\u2019ve entered, you can contact us at <a href=\\\"mailto:info@mbedenmark.dk\\\">info@mbedenmark.dk<\\\/a>. You can also fill up the <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/pack-and-ship\\\/shipping-quote\\\/\\\">Contact Form.<\\\/a>\"}},{\"@type\":\"Question\",\"name\":\"Can I make an import from abroad to Denmark?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, but no. Currently, you cannot make an import using the MBE <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/shipping\\\/shipping-online\\\/\\\">Online Shipping-Service<\\\/a>. However, in such case you can contact us via email or by filling up the <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/pack-and-ship\\\/shipping-quote\\\/\\\">Contact Form.<\\\/a>\"}},{\"@type\":\"Question\",\"name\":\"What can and cannot be sent?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can send most of the pre-packed items. But please note, there are certain ordinary or daily use items that are considered dangerous goods. Hence, they are prohibited to send through MBE Online Shipping-Service.\\u00a0<br><a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/shipping-dangerous-goods\\\/\\\">Dangerous Goods<\\\/a> - A few common examples are: <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/shipping-batteries-laptops-and-cell-phones\\\/\\\">Lithium Ion<\\\/a> or Metal batteries (or goods containing these batteries - laptops, mobiles, power banks, etc), flammables items - this includes perfumes, paints, lighters.<br>Firearms (including spare parts), ammunition, prototype weapons, sharp objects, swords, and other weapons cannot be shipped for shipment through MBE <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/shipping\\\/shipping-online\\\/\\\">Online Shipping-Service<\\\/a>.\\u00a0<br>Any Frozen and chilled meat, foodstuffs, seafoods, wines, spirits, liquids are prohibited to send through MBE Online Shipping-Service.\\u00a0\\u00a0<br>Any fragile items are prohibited to send through MBE Online Shipping-Service. Some common examples are antiques, artworks, paintings, sculptures, crockery, vase, porcelain, ceramics including musical instruments.<br>Any furnitures and white goods (sofas, dining tables, chairs, microwave, fridges, oven, washing machines, water heaters, etc) are strictly prohibited to send via<br>Any packages with the content value more than DKK 500 (standard shipping insurance) is sent under the sender's liability. We highly encourage you to use our personalised service for sending anything with a high value as we can provide additional insurance on it. Some common examples <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/valuables\\\/\\\">Valuable Shipping<\\\/a> items are Jewellery, electronics, fragile items, art, etc.<br>Food &amp; Beverage: Countries outside of the EU have their own import rules regarding food &amp; beverage, some with very strict policies. Therefore we recommend checking their import rules at their official government site.<br><strong><em>Please note most of the above mentioned items could be sent through a <\\\/em><\\\/strong><a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/customized-packing-services\\\/\\\"><strong><em>personalised service<\\\/em><\\\/strong><\\\/a><strong><em> from Our Office in \\u00d8sterbrogade, and you can contact us via email or by filling up the <\\\/em><\\\/strong><a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/pack-and-ship\\\/shipping-quote\\\/\\\"><strong><em>Contact Form.<\\\/em><\\\/strong><\\\/a>\"}},{\"@type\":\"Question\",\"name\":\"How should the parcel be packed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"MBE <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/shipping\\\/shipping-online\\\/\\\">Online Shipping-Service<\\\/a><strong> <\\\/strong>can only be used for the goods that have been pre-packed carefully and securely. This requires that your goods be packed in a box with enough internal cushioning to protect them from shock, vibration, pressure, and quick drops during transport.<br>If you have any unpacked packages and you require a specialised or even a normal packaging, you can send through a personalised service from Our Office in \\u00d8sterbrogade, and you can contact us via email or by filling up the <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/pack-and-ship\\\/shipping-quote\\\/\\\">Contact Form<\\\/a>.\"}},{\"@type\":\"Question\",\"name\":\"What is the difference between documents &amp; parcels?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The main difference is the content of the package, specially for shipment outside of the EU. Documents do not require export declaration. Parcels have non documents items and need to be declared for exports outside of the EU.\\u00a0\"}},{\"@type\":\"Question\",\"name\":\"Can I send to P.O. boxes?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Unfortunately with MBE <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/shipping\\\/shipping-online\\\/\\\">Online Shipping-Service<\\\/a>, you are unable to send to P.O. Box number as the carriers like UPS and DHL do not deliver to such addresses. You need to provide a full delivery street address. We do not take any responsibilities on the parcels sent to the P.O. Boxes.\"}},{\"@type\":\"Question\",\"name\":\"What size of a package can I send?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"From an envelope to a large box. Maximum combined dimension is 350cm (length + 2x width + 2xheight less than 350 cm) and a maximum of 24.99 kg per box.<br>The maximum length is 200 cm.<br>Do you need to send something larger than that, you can contact us via email or by filling up the <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/pack-and-ship\\\/shipping-quote\\\/\\\">Contact Form.<\\\/a>\"}},{\"@type\":\"Question\",\"name\":\"How valuable can the item be?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Any packages with the content value more than DKK 500 (standard shipping insurance) is sent under the sender's liability. We highly encourage you to use our personalised service for sending anything with a high value as we could provide additional insurance on it. Some common examples of Valuable<a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/valuables\\\/\\\"> Shipping<\\\/a> items are Jewellery, electronics, fragile items, art, etc.<br>Do you want to add insurance to your shipment? You can contact us via email or by filling up the <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/pack-and-ship\\\/shipping-quote\\\/\\\">Contact Form.<\\\/a>\"}},{\"@type\":\"Question\",\"name\":\"What happens if my package weight and dimensions are incorrect?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Customers who use our MBE online Shipping Service must provide the exact size and weight of their parcel\\\/s. If the provided information is incorrect, a <strong>Correct Weight\\\/Dimensions Surcharge<\\\/strong> will be applied to the credit card used to make the initial payment. For further details refer to the Terms and Conditions.\"}},{\"@type\":\"Question\",\"name\":\"What services does the MBE <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/shipping\\\/shipping-online\\\/\\\">Online Shipping-Service<\\\/a> provide ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Currently the MBE online Shipping Service offers only UPS and DHL services.<br><em>UPS Standard<\\\/em> and<em> DHL Economy<\\\/em> are the cheaper options for European destinations, transport is by road.\\u00a0<br><em>UPS Express<\\\/em> and <em>DHL Express<\\\/em> are as the name says the faster delivery option, combining air and road transportation.<br><em>UPS Expedited<\\\/em> is the cheaper alternative for sending outside of Europe, combining road and air transportation.<br>If what you are sending can not be sent through the MBE online Shipping Service, please contact us via email or by filling up the <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/pack-and-ship\\\/shipping-quote\\\/\\\">Contact Form<\\\/a> and we\\u2019ll find you a solution.\"}},{\"@type\":\"Question\",\"name\":\"Can my package(s) be collected from my address?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, currently the MBE online Shipping Service offers only drop off at <a href=\\\"https:\\\/\\\/www.ups.com\\\/dropoff?loc=en_DK\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener nofollow\\\">UPS Access Points<\\\/a> and <a href=\\\"https:\\\/\\\/locator.dhl.com\\\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener nofollow\\\">DHL Service Points<\\\/a> respectively.\"}},{\"@type\":\"Question\",\"name\":\"What is the estimated delivery time for my package?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For getting information on an estimated delivery timing, you can refer <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/estimated-delivery-times\\\/\\\">here<\\\/a>.\"}},{\"@type\":\"Question\",\"name\":\"What is a Customs declaration?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Every non-documents shipment sent outside of the EU, for example US, UK, Switzerland, etc. requires documentation for customs clearance. Normally referred to as commercial invoice or proforma invoice it is the main document, in some cases additional documentation might be required. You\\u2019ll have to print 2-3 copies and attach one of them to the package and the other copy(ies) handed over at the drop off location. For further information on Customs declaration and how to fill up the form; you can refer to <a href=\\\"https:\\\/\\\/www.ups.com\\\/gb\\\/en\\\/support\\\/international-tools-resources\\\/international-forms-certificates.page\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener nofollow\\\">UPS<\\\/a> and <a href=\\\"https:\\\/\\\/mydhl.express.dhl\\\/yt\\\/en\\\/help-and-support\\\/shipping-advice\\\/what-documents-do-i-need\\\/customs-invoice-tips.html#\\\/why_important\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener nofollow\\\">DHL <\\\/a>respectively.\"}},{\"@type\":\"Question\",\"name\":\"How do I describe the items in the parcel?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For any international shipment (specially for non-EU) it is very important you mention precisely what\\u00a0 you are sending. You cannot simply say \\u201cgift\\u201d or \\u201cgoods\\u201d or \\u201csample\\u201d. You need to describe each item individually. Failure to comply with these requirements risks delaying your parcel or being stuck in customs.\\u00a0\"}},{\"@type\":\"Question\",\"name\":\"What value should I put on my package's items for the customs declaration?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For international parcels, a true market price of the merchandise is obligated so that Customs can determine any applicable duties and taxes towards the goods.\"}},{\"@type\":\"Question\",\"name\":\"Does the receiver have to pay import duties &amp; taxes?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Every country has its own set of rules and criteria to charge or not duties and taxes. So if you want to be sure you should check the receiver\\u2019s country import rules.<br>Important: If the receiver refuses to pay the duties and taxes, the package may be returned or destroyed, all expenses associated with these events will be charged to the sender.\"}},{\"@type\":\"Question\",\"name\":\"What are personal effects?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Personal effects are items that belong to and are used by a single person. Personal Effects are used items (owned for at least 6 months) intended for the consignee's personal use. Items intended for use other than personal effects, such as wholesale or retail sales, business purposes, or distribution, are not considered personal effects and cannot be shipped on this basis.\"}},{\"@type\":\"Question\",\"name\":\"Are there any rules for sending the personal effects?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Personal effects, also known as personal items, are shipments that typically contain used items, gifts, or shipments that are ready for re-location or relocation to another country. Each country has its own rules and regulations in relation to the personal effects and their import. For example, for sending personal effects to the USA it is important to complete a Customs <a href=\\\"https:\\\/\\\/www.cbp.gov\\\/newsroom\\\/publications\\\/forms\\\/new-customs-declaration-form-cbp-6059b\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener nofollow\\\">Form 6059B<\\\/a> \\u201cCustoms Declaration\\u201d, for accompanying goods or <a href=\\\"https:\\\/\\\/www.cbp.gov\\\/document\\\/forms\\\/form-3299-declaration-free-entry-unaccompanied-articles\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener nofollow\\\">Form 3299<\\\/a> \\u201cDeclaration For Free Entry of Unaccompanied Articles\\u201d and attach with the package you are sending. For detailed information on moving to the USA you can refer to <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/moving-to-the-us-relocating-with-your-household-goods-and-personal-effects\\\/#:~:text=The%20things%20that%20belong%20to,duty%20payments%20may%20be%20necessary.\\\">MBE Blog Post<\\\/a>.\\u00a0<br>Likewise for the UK you need to fill out the online <a href=\\\"https:\\\/\\\/www.gov.uk\\\/guidance\\\/application-for-transfer-of-residence-relief-tor1\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener nofollow\\\">ToR1 Form<\\\/a>.<br>Similarly, for Canada you can fill this <a href=\\\"https:\\\/\\\/www.cbsa-asfc.gc.ca\\\/publications\\\/forms-formulaires\\\/bsf186-eng.pdf\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener nofollow\\\">Personal Effects Accounting Document<\\\/a> and attach along with the package.<br>For packages to Norway, you have to fill the <a href=\\\"https:\\\/\\\/www.toll.no\\\/en\\\/moving-to-or-out-of-norway\\\/moving-goods\\\/#\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener nofollow\\\">RD0030 Form<\\\/a> and attach it along with the package.<br>For Switzerland, you have to fill and attach the <a href=\\\"https:\\\/\\\/www.bazg.admin.ch\\\/dam\\\/bazg\\\/en\\\/dokumente\\\/verfahren-betrieb\\\/Aufgabenvollzug\\\/Formulare\\\/18_44_uebersiedlungsgut.pdf.download.pdf\\\/18_44_uebersiedlungsgut.pdf\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener nofollow\\\">Form 18.44 household effects<\\\/a> along with the package.<br>For the rest of the countries please refer to the respective customs rules and regulations.\"}},{\"@type\":\"Question\",\"name\":\"How do I track my parcels?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Based on the carrier you choose for sending your package, you can track the parcel through <a href=\\\"https:\\\/\\\/www.ups.com\\\/track?loc=en_DK&amp;requester=ST\\\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener nofollow\\\">UPS Tracking<\\\/a> or <a href=\\\"https:\\\/\\\/mydhl.express.dhl\\\/dk\\\/en\\\/tracking.html#\\\/track-by-number\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener nofollow\\\">DHL Tracking<\\\/a>.\"}},{\"@type\":\"Question\",\"name\":\"Is my payment safe?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"MBE <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/shipping\\\/shipping-online\\\/\\\">Online Shipping-Service<\\\/a> operates a fully encrypted and secure payment gateway for all the debit and credit card transactions.\"}},{\"@type\":\"Question\",\"name\":\"How do I know that the payment for a shipment is received?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Once your MBE <a href=\\\"https:\\\/\\\/mbedenmark.dk\\\/en\\\/shipping\\\/shipping-online\\\/\\\">Online Shipping-Service<\\\/a> booking has been successfully validated, you will receive an invoice via email confirmation along with the shipping label and other necessary documents.\"}},{\"@type\":\"Question\",\"name\":\"Can I get a refund if I changed my mind and cancelled the shipment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, but only in the case that you have not dropped the package off to the UPS\\\/DHL service point or only if the label has not been scanned.<br>The cancellation cannot be made after one month from the date the label was created.\"}}]}<\/script><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-31cf3b3e \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">What is MBE Online Shipping Service?<\/span><\/div><div class=\"uagb-faq-content\"><p>For sending any pre-packaged shipments, MBE Denmark offers you two options. One via a personalised service from Our Office in \u00d8sterbrogade and the second through MBE <a href=\"https:\/\/mbedenmark.dk\/en\/shipping\/shipping-online\/\">Online Shipping-Service<\/a>.\u00a0<br>The online version of the service is available round the clock throughout the year. Once you book your order, then you can print and attach the label (and export documents if needed) and drop it off to any of your nearest drop off locations (UPS \/ DHL Service Points).<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-5ab45545 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Where can I send from?<\/span><\/div><div class=\"uagb-faq-content\"><p>Everywhere in Denmark, be aware of your nearest <a href=\"https:\/\/www.ups.com\/dropoff?loc=en_DK\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">UPS<\/a> or <a href=\"https:\/\/mydhl.express.dhl\/dk\/en\/locator.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">DHL<\/a> service point.<br>Not Faroe Island nor Greenland.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-8eea9ec5 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Where can I send to?<\/span><\/div><div class=\"uagb-faq-content\"><p>Almost everywhere. If you don\u2019t get a rate for the country and or postcode you\u2019ve entered, you can contact us at <a href=\"mailto:info@mbedenmark.dk\">info@mbedenmark.dk<\/a>. You can also fill up the <a href=\"https:\/\/mbedenmark.dk\/en\/pack-and-ship\/shipping-quote\/\">Contact Form.<\/a><\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-8aa2e3ab \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Can I make an import from abroad to Denmark?<\/span><\/div><div class=\"uagb-faq-content\"><p>Yes, but no. Currently, you cannot make an import using the MBE <a href=\"https:\/\/mbedenmark.dk\/en\/shipping\/shipping-online\/\">Online Shipping-Service<\/a>. However, in such case you can contact us via email or by filling up the <a href=\"https:\/\/mbedenmark.dk\/en\/pack-and-ship\/shipping-quote\/\">Contact Form.<\/a><\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-e35f0b48 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">What can and cannot be sent?<\/span><\/div><div class=\"uagb-faq-content\"><p>You can send most of the pre-packed items. But please note, there are certain ordinary or daily use items that are considered dangerous goods. Hence, they are prohibited to send through MBE Online Shipping-Service.\u00a0<br><a href=\"https:\/\/mbedenmark.dk\/en\/shipping-dangerous-goods\/\">Dangerous Goods<\/a> &#8211; A few common examples are: <a href=\"https:\/\/mbedenmark.dk\/en\/shipping-batteries-laptops-and-cell-phones\/\">Lithium Ion<\/a> or Metal batteries (or goods containing these batteries &#8211; laptops, mobiles, power banks, etc), flammables items &#8211; this includes perfumes, paints, lighters.<br>Firearms (including spare parts), ammunition, prototype weapons, sharp objects, swords, and other weapons cannot be shipped for shipment through MBE <a href=\"https:\/\/mbedenmark.dk\/en\/shipping\/shipping-online\/\">Online Shipping-Service<\/a>.\u00a0<br>Any Frozen and chilled meat, foodstuffs, seafoods, wines, spirits, liquids are prohibited to send through MBE Online Shipping-Service.\u00a0\u00a0<br>Any fragile items are prohibited to send through MBE Online Shipping-Service. Some common examples are antiques, artworks, paintings, sculptures, crockery, vase, porcelain, ceramics including musical instruments.<br>Any furnitures and white goods (sofas, dining tables, chairs, microwave, fridges, oven, washing machines, water heaters, etc) are strictly prohibited to send via<br>Any packages with the content value more than DKK 500 (standard shipping insurance) is sent under the sender&#8217;s liability. We highly encourage you to use our personalised service for sending anything with a high value as we can provide additional insurance on it. Some common examples <a href=\"https:\/\/mbedenmark.dk\/en\/valuables\/\">Valuable Shipping<\/a> items are Jewellery, electronics, fragile items, art, etc.<br>Food &amp; Beverage: Countries outside of the EU have their own import rules regarding food &amp; beverage, some with very strict policies. Therefore we recommend checking their import rules at their official government site.<br><strong><em>Please note most of the above mentioned items could be sent through a <\/em><\/strong><a href=\"https:\/\/mbedenmark.dk\/en\/customized-packing-services\/\"><strong><em>personalised service<\/em><\/strong><\/a><strong><em> from Our Office in \u00d8sterbrogade, and you can contact us via email or by filling up the <\/em><\/strong><a href=\"https:\/\/mbedenmark.dk\/en\/pack-and-ship\/shipping-quote\/\"><strong><em>Contact Form.<\/em><\/strong><\/a><\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-25cc5816 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">How should the parcel be packed?<\/span><\/div><div class=\"uagb-faq-content\"><p>MBE <a href=\"https:\/\/mbedenmark.dk\/en\/shipping\/shipping-online\/\">Online Shipping-Service<\/a><strong> <\/strong>can only be used for the goods that have been pre-packed carefully and securely. This requires that your goods be packed in a box with enough internal cushioning to protect them from shock, vibration, pressure, and quick drops during transport.<br>If you have any unpacked packages and you require a specialised or even a normal packaging, you can send through a personalised service from Our Office in \u00d8sterbrogade, and you can contact us via email or by filling up the <a href=\"https:\/\/mbedenmark.dk\/en\/pack-and-ship\/shipping-quote\/\">Contact Form<\/a>.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-6171e71a \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">What is the difference between documents &amp; parcels?<\/span><\/div><div class=\"uagb-faq-content\"><p>The main difference is the content of the package, specially for shipment outside of the EU. Documents do not require export declaration. Parcels have non documents items and need to be declared for exports outside of the EU.\u00a0<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-35e7bbb0 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Can I send to P.O. boxes?<\/span><\/div><div class=\"uagb-faq-content\"><p>Unfortunately with MBE <a href=\"https:\/\/mbedenmark.dk\/en\/shipping\/shipping-online\/\">Online Shipping-Service<\/a>, you are unable to send to P.O. Box number as the carriers like UPS and DHL do not deliver to such addresses. You need to provide a full delivery street address. We do not take any responsibilities on the parcels sent to the P.O. Boxes.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-049e6779 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">What size of a package can I send?<\/span><\/div><div class=\"uagb-faq-content\"><p>From an envelope to a large box. Maximum combined dimension is 350cm (length + 2x width + 2xheight less than 350 cm) and a maximum of 24.99 kg per box.<br>The maximum length is 200 cm.<br>Do you need to send something larger than that, you can contact us via email or by filling up the <a href=\"https:\/\/mbedenmark.dk\/en\/pack-and-ship\/shipping-quote\/\">Contact Form.<\/a><\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-01cb5524 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">How valuable can the item be?<\/span><\/div><div class=\"uagb-faq-content\"><p>Any packages with the content value more than DKK 500 (standard shipping insurance) is sent under the sender&#8217;s liability. We highly encourage you to use our personalised service for sending anything with a high value as we could provide additional insurance on it. Some common examples of Valuable<a href=\"https:\/\/mbedenmark.dk\/en\/valuables\/\"> Shipping<\/a> items are Jewellery, electronics, fragile items, art, etc.<br>Do you want to add insurance to your shipment? You can contact us via email or by filling up the <a href=\"https:\/\/mbedenmark.dk\/en\/pack-and-ship\/shipping-quote\/\">Contact Form.<\/a><\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-f3e85ed6 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">What happens if my package weight and dimensions are incorrect?<\/span><\/div><div class=\"uagb-faq-content\"><p>Customers who use our MBE online Shipping Service must provide the exact size and weight of their parcel\/s. If the provided information is incorrect, a <strong>Correct Weight\/Dimensions Surcharge<\/strong> will be applied to the credit card used to make the initial payment. For further details refer to the Terms and Conditions.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-73025941 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">What services does the MBE <a href=\"https:\/\/mbedenmark.dk\/en\/shipping\/shipping-online\/\">Online Shipping-Service<\/a> provide ?<\/span><\/div><div class=\"uagb-faq-content\"><p>Currently the MBE online Shipping Service offers only UPS and DHL services.<br><em>UPS Standard<\/em> and<em> DHL Economy<\/em> are the cheaper options for European destinations, transport is by road.\u00a0<br><em>UPS Express<\/em> and <em>DHL Express<\/em> are as the name says the faster delivery option, combining air and road transportation.<br><em>UPS Expedited<\/em> is the cheaper alternative for sending outside of Europe, combining road and air transportation.<br>If what you are sending can not be sent through the MBE online Shipping Service, please contact us via email or by filling up the <a href=\"https:\/\/mbedenmark.dk\/en\/pack-and-ship\/shipping-quote\/\">Contact Form<\/a> and we\u2019ll find you a solution.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-e58d8027 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Can my package(s) be collected from my address?<\/span><\/div><div class=\"uagb-faq-content\"><p>No, currently the MBE online Shipping Service offers only drop off at <a href=\"https:\/\/www.ups.com\/dropoff?loc=en_DK\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">UPS Access Points<\/a> and <a href=\"https:\/\/locator.dhl.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">DHL Service Points<\/a> respectively.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-516ad82c \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">What is the estimated delivery time for my package?<\/span><\/div><div class=\"uagb-faq-content\"><p>For getting information on an estimated delivery timing, you can refer <a href=\"https:\/\/mbedenmark.dk\/en\/estimated-delivery-times\/\">here<\/a>.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-391b1c9f \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">What is a Customs declaration?<\/span><\/div><div class=\"uagb-faq-content\"><p>Every non-documents shipment sent outside of the EU, for example US, UK, Switzerland, etc. requires documentation for customs clearance. Normally referred to as commercial invoice or proforma invoice it is the main document, in some cases additional documentation might be required. You\u2019ll have to print 2-3 copies and attach one of them to the package and the other copy(ies) handed over at the drop off location. For further information on Customs declaration and how to fill up the form; you can refer to <a href=\"https:\/\/www.ups.com\/gb\/en\/support\/international-tools-resources\/international-forms-certificates.page\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">UPS<\/a> and <a href=\"https:\/\/mydhl.express.dhl\/yt\/en\/help-and-support\/shipping-advice\/what-documents-do-i-need\/customs-invoice-tips.html#\/why_important\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">DHL <\/a>respectively.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-c328911e \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">How do I describe the items in the parcel?<\/span><\/div><div class=\"uagb-faq-content\"><p>For any international shipment (specially for non-EU) it is very important you mention precisely what\u00a0 you are sending. You cannot simply say \u201cgift\u201d or \u201cgoods\u201d or \u201csample\u201d. You need to describe each item individually. Failure to comply with these requirements risks delaying your parcel or being stuck in customs.\u00a0<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-5c07000c \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">What value should I put on my package&#8217;s items for the customs declaration?<\/span><\/div><div class=\"uagb-faq-content\"><p>For international parcels, a true market price of the merchandise is obligated so that Customs can determine any applicable duties and taxes towards the goods.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-5ec86cf0 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Does the receiver have to pay import duties &amp; taxes?<\/span><\/div><div class=\"uagb-faq-content\"><p>Every country has its own set of rules and criteria to charge or not duties and taxes. So if you want to be sure you should check the receiver\u2019s country import rules.<br>Important: If the receiver refuses to pay the duties and taxes, the package may be returned or destroyed, all expenses associated with these events will be charged to the sender.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-51c30858 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">What are personal effects?<\/span><\/div><div class=\"uagb-faq-content\"><p>Personal effects are items that belong to and are used by a single person. Personal Effects are used items (owned for at least 6 months) intended for the consignee&#8217;s personal use. Items intended for use other than personal effects, such as wholesale or retail sales, business purposes, or distribution, are not considered personal effects and cannot be shipped on this basis.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-4a775db2 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Are there any rules for sending the personal effects?<\/span><\/div><div class=\"uagb-faq-content\"><p>Personal effects, also known as personal items, are shipments that typically contain used items, gifts, or shipments that are ready for re-location or relocation to another country. Each country has its own rules and regulations in relation to the personal effects and their import. For example, for sending personal effects to the USA it is important to complete a Customs <a href=\"https:\/\/www.cbp.gov\/newsroom\/publications\/forms\/new-customs-declaration-form-cbp-6059b\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Form 6059B<\/a> \u201cCustoms Declaration\u201d, for accompanying goods or <a href=\"https:\/\/www.cbp.gov\/document\/forms\/form-3299-declaration-free-entry-unaccompanied-articles\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Form 3299<\/a> \u201cDeclaration For Free Entry of Unaccompanied Articles\u201d and attach with the package you are sending. For detailed information on moving to the USA you can refer to <a href=\"https:\/\/mbedenmark.dk\/en\/moving-to-the-us-relocating-with-your-household-goods-and-personal-effects\/#:~:text=The%20things%20that%20belong%20to,duty%20payments%20may%20be%20necessary.\">MBE Blog Post<\/a>.\u00a0<br>Likewise for the UK you need to fill out the online <a href=\"https:\/\/www.gov.uk\/guidance\/application-for-transfer-of-residence-relief-tor1\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">ToR1 Form<\/a>.<br>Similarly, for Canada you can fill this <a href=\"https:\/\/www.cbsa-asfc.gc.ca\/publications\/forms-formulaires\/bsf186-eng.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Personal Effects Accounting Document<\/a> and attach along with the package.<br>For packages to Norway, you have to fill the <a href=\"https:\/\/www.toll.no\/en\/moving-to-or-out-of-norway\/moving-goods\/#\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">RD0030 Form<\/a> and attach it along with the package.<br>For Switzerland, you have to fill and attach the <a href=\"https:\/\/www.bazg.admin.ch\/dam\/bazg\/en\/dokumente\/verfahren-betrieb\/Aufgabenvollzug\/Formulare\/18_44_uebersiedlungsgut.pdf.download.pdf\/18_44_uebersiedlungsgut.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Form 18.44 household effects<\/a> along with the package.<br>For the rest of the countries please refer to the respective customs rules and regulations.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-157fca8c \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">How do I track my parcels?<\/span><\/div><div class=\"uagb-faq-content\"><p>Based on the carrier you choose for sending your package, you can track the parcel through <a href=\"https:\/\/www.ups.com\/track?loc=en_DK&amp;requester=ST\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">UPS Tracking<\/a> or <a href=\"https:\/\/mydhl.express.dhl\/dk\/en\/tracking.html#\/track-by-number\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">DHL Tracking<\/a>.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-8f731a72 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Is my payment safe?<\/span><\/div><div class=\"uagb-faq-content\"><p>MBE <a href=\"https:\/\/mbedenmark.dk\/en\/shipping\/shipping-online\/\">Online Shipping-Service<\/a> operates a fully encrypted and secure payment gateway for all the debit and credit card transactions.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-b4ee7334 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">How do I know that the payment for a shipment is received?<\/span><\/div><div class=\"uagb-faq-content\"><p>Once your MBE <a href=\"https:\/\/mbedenmark.dk\/en\/shipping\/shipping-online\/\">Online Shipping-Service<\/a> booking has been successfully validated, you will receive an invoice via email confirmation along with the shipping label and other necessary documents.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-71f38868 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Can I get a refund if I changed my mind and cancelled the shipment?<\/span><\/div><div class=\"uagb-faq-content\"><p>Yes, but only in the case that you have not dropped the package off to the UPS\/DHL service point or only if the label has not been scanned.<br>The cancellation cannot be made after one month from the date the label was created.<\/p><\/div><\/div><\/div><section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-undefined uagb-block-169a8702\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\"><div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/mbedenmark.dk\/wp-content\/uploads\/2021\/06\/mbedenmark-15-1024x683.jpg\" alt=\"\" class=\"wp-image-3932 size-full\" srcset=\"https:\/\/mbedenmark.dk\/wp-content\/uploads\/2021\/06\/mbedenmark-15-1024x683.jpg 1024w, https:\/\/mbedenmark.dk\/wp-content\/uploads\/2021\/06\/mbedenmark-15-600x400.jpg 600w, https:\/\/mbedenmark.dk\/wp-content\/uploads\/2021\/06\/mbedenmark-15-300x200.jpg 300w, https:\/\/mbedenmark.dk\/wp-content\/uploads\/2021\/06\/mbedenmark-15-768x512.jpg 768w, https:\/\/mbedenmark.dk\/wp-content\/uploads\/2021\/06\/mbedenmark-15-1536x1024.jpg 1536w, https:\/\/mbedenmark.dk\/wp-content\/uploads\/2021\/06\/mbedenmark-15-1568x1045.jpg 1568w, https:\/\/mbedenmark.dk\/wp-content\/uploads\/2021\/06\/mbedenmark-15.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\"><p>Now that your uncertainties are cleared and your package easily meets the above-mentioned conditions, send it with MBE Online Shipping Service.<\/p>\n\n<a href=\"\/en\/shipping\/shipping-online\/\" class=\"btn btn_red btn_enquiry\"><i class=\"fas fa-box\"><\/i>  SEND A PACKAGE<\/a><\/div><\/div><\/div><\/section><div class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-undefined alignfull uagb-block-62261a49 top_GTA_row\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\"><p class=\"redbgheading\">Looking for a specific MBE product or service?<\/p>\n\n<div id=\"search-2\" class=\"widget widget_search\"><div class=\"widget-title\">Search<\/div><form role=\"search\" method=\"get\" class=\"search-form\" action=\"https:\/\/mbedenmark.dk\/en\/\">\n\t\t\t\t<label>\n\t\t\t\t\t<span class=\"screen-reader-text\">Search for:<\/span>\n\t\t\t\t\t<input type=\"search\" class=\"search-field\" placeholder=\"Search &hellip;\" value=\"\" name=\"s\" \/>\n\t\t\t\t<\/label>\n\t\t\t\t<input type=\"submit\" class=\"search-submit\" value=\"Search\" \/>\n\t\t\t<\/form><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-5966","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Webshop FAQ - MAIL BOXES ETC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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