IS YOUR PARCEL WEIGHING LESS THAN 25KG AND PRE-PACKED?
WHY DON’T YOU GIVE A TRY TO OUR USER FRIENDLY ONLINE SHIPPING-SERVICE?
For sending any pre-packaged shipments, MBE Denmark offers you two options. One via a personalised service from Our Office in Østerbrogade and the second through MBE Online Shipping-Service.
The online version of the service is available round the clock throughout the year. Once you book your order, then you can print and attach the label (and export documents if needed) and drop it off to any of your nearest drop off locations (UPS / DHL Service Points).
You can send most of the pre-packed items. But please note, there are certain ordinary or daily use items that are considered dangerous goods. Hence, they are prohibited to send through MBE Online Shipping-Service.
Dangerous Goods – A few common examples are: Lithium Ion or Metal batteries (or goods containing these batteries – laptops, mobiles, power banks, etc), flammables items – this includes perfumes, paints, lighters.
Firearms (including spare parts), ammunition, prototype weapons, sharp objects, swords, and other weapons cannot be shipped for shipment through MBE Online Shipping-Service.
Any Frozen and chilled meat, foodstuffs, seafoods, wines, spirits, liquids are prohibited to send through MBE Online Shipping-Service.
Any fragile items are prohibited to send through MBE Online Shipping-Service. Some common examples are antiques, artworks, paintings, sculptures, crockery, vase, porcelain, ceramics including musical instruments.
Any furnitures and white goods (sofas, dining tables, chairs, microwave, fridges, oven, washing machines, water heaters, etc) are strictly prohibited to send via
Any packages with the content value more than DKK 500 (standard shipping insurance) is sent under the sender’s liability. We highly encourage you to use our personalised service for sending anything with a high value as we can provide additional insurance on it. Some common examples Valuable Shipping items are Jewellery, electronics, fragile items, art, etc.
Food & Beverage: Countries outside of the EU have their own import rules regarding food & beverage, some with very strict policies. Therefore we recommend checking their import rules at their official government site.
Please note most of the above mentioned items could be sent through a personalised service from Our Office in Østerbrogade, and you can contact us via email or by filling up the Contact Form.
MBE Online Shipping-Service can only be used for the goods that have been pre-packed carefully and securely. This requires that your goods be packed in a box with enough internal cushioning to protect them from shock, vibration, pressure, and quick drops during transport.
If you have any unpacked packages and you require a specialised or even a normal packaging, you can send through a personalised service from Our Office in Østerbrogade, and you can contact us via email or by filling up the Contact Form.
The main difference is the content of the package, specially for shipment outside of the EU. Documents do not require export declaration. Parcels have non documents items and need to be declared for exports outside of the EU.
Unfortunately with MBE Online Shipping-Service, you are unable to send to P.O. Box number as the carriers like UPS and DHL do not deliver to such addresses. You need to provide a full delivery street address. We do not take any responsibilities on the parcels sent to the P.O. Boxes.
From an envelope to a large box. Maximum combined dimension is 350cm (length + 2x width + 2xheight less than 350 cm) and a maximum of 24.99 kg per box.
The maximum length is 200 cm.
Do you need to send something larger than that, you can contact us via email or by filling up the Contact Form.
Any packages with the content value more than DKK 500 (standard shipping insurance) is sent under the sender’s liability. We highly encourage you to use our personalised service for sending anything with a high value as we could provide additional insurance on it. Some common examples of Valuable Shipping items are Jewellery, electronics, fragile items, art, etc.
Do you want to add insurance to your shipment? You can contact us via email or by filling up the Contact Form.
Customers who use our MBE online Shipping Service must provide the exact size and weight of their parcel/s. If the provided information is incorrect, a Correct Weight/Dimensions Surcharge will be applied to the credit card used to make the initial payment. For further details refer to the Terms and Conditions.
Currently the MBE online Shipping Service offers only UPS and DHL services.
UPS Standard and DHL Economy are the cheaper options for European destinations, transport is by road.
UPS Express and DHL Express are as the name says the faster delivery option, combining air and road transportation.
UPS Expedited is the cheaper alternative for sending outside of Europe, combining road and air transportation.
If what you are sending can not be sent through the MBE online Shipping Service, please contact us via email or by filling up the Contact Form and we’ll find you a solution.
For getting information on an estimated delivery timing, you can refer here.
Every non-documents shipment sent outside of the EU, for example US, UK, Switzerland, etc. requires documentation for customs clearance. Normally referred to as commercial invoice or proforma invoice it is the main document, in some cases additional documentation might be required. You’ll have to print 2-3 copies and attach one of them to the package and the other copy(ies) handed over at the drop off location. For further information on Customs declaration and how to fill up the form; you can refer to UPS and DHL respectively.
For any international shipment (specially for non-EU) it is very important you mention precisely what you are sending. You cannot simply say “gift” or “goods” or “sample”. You need to describe each item individually. Failure to comply with these requirements risks delaying your parcel or being stuck in customs.
For international parcels, a true market price of the merchandise is obligated so that Customs can determine any applicable duties and taxes towards the goods.
Every country has its own set of rules and criteria to charge or not duties and taxes. So if you want to be sure you should check the receiver’s country import rules.
Important: If the receiver refuses to pay the duties and taxes, the package may be returned or destroyed, all expenses associated with these events will be charged to the sender.
Personal effects are items that belong to and are used by a single person. Personal Effects are used items (owned for at least 6 months) intended for the consignee’s personal use. Items intended for use other than personal effects, such as wholesale or retail sales, business purposes, or distribution, are not considered personal effects and cannot be shipped on this basis.
Personal effects, also known as personal items, are shipments that typically contain used items, gifts, or shipments that are ready for re-location or relocation to another country. Each country has its own rules and regulations in relation to the personal effects and their import. For example, for sending personal effects to the USA it is important to complete a Customs Form 6059B “Customs Declaration”, for accompanying goods or Form 3299 “Declaration For Free Entry of Unaccompanied Articles” and attach with the package you are sending. For detailed information on moving to the USA you can refer to MBE Blog Post.
Likewise for the UK you need to fill out the online ToR1 Form.
Similarly, for Canada you can fill this Personal Effects Accounting Document and attach along with the package.
For packages to Norway, you have to fill the RD0030 Form and attach it along with the package.
For Switzerland, you have to fill and attach the Form 18.44 household effects along with the package.
For the rest of the countries please refer to the respective customs rules and regulations.
MBE Online Shipping-Service operates a fully encrypted and secure payment gateway for all the debit and credit card transactions.
Once your MBE Online Shipping-Service booking has been successfully validated, you will receive an invoice via email confirmation along with the shipping label and other necessary documents.
Yes, but only in the case that you have not dropped the package off to the UPS/DHL service point or only if the label has not been scanned.
The cancellation cannot be made after one month from the date the label was created.
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